Frequently Asked Questions
Everything you need to know about your luxury shopping experience.
What shipping methods do you offer?
We provide complimentary insured ground shipping on all domestic orders over $500. For urgent deliveries, we offer expedited 2-day and overnight shipping options at checkout.
What is your return policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that custom-made pieces and final sale items are not eligible for return.
Do you provide appraisals for jewelry and watches?
Yes, every high-value purchase from J.R.DUNN includes a complimentary retail replacement appraisal for insurance purposes, performed by our GIA-certified gemologists.
Are your diamonds ethically sourced?
Absolutely. We strictly adhere to the Kimberley Process to ensure all our diamonds are conflict-free and sourced from reputable suppliers who uphold high ethical standards.
Do you offer financing options?
Yes, we partner with specialized financing providers to offer flexible monthly payment plans, allowing you to enjoy your luxury purchase now and pay over time.
Can I have my jewelry resized or repaired?
Our master jewelers provide a full range of services including professional resizing, cleaning, and complex repairs to keep your pieces in pristine condition.